Welcome to topsportwebonline.com. We offer you a global portfolio of betting product and services.
These General Terms and Conditions apply to all topsportwebonline.com Customers playing on all our platforms which include the website, the mobile platform (apps and sms), telephone betting platform and the retail outlets all over Kenya. We provide an online platform for football betting to all duly registered customers. We offer other sports betting products from time to time in which case otherwise stated, these terms and conditions will apply.
By using and/or visiting any section (including sub-domains) of the topsportwebonline.com.com website or any other applications (like the mobile applications and our retail outlets) that we own and/or registering on the website, you agree to be bound by
these Terms and Conditions;
the Rules applicable to our betting or gaming products are deemed to have been accepted and understood with all Terms.
Please read the Terms carefully and if you do not accept the Terms, do not use the Website or mobile platform or our retail outlets. The Terms shall also apply to all telephone betting and/or gaming via mobile devices including downloadable applications to a mobile device (as if references to your use of the website were references to your use of our telephone betting and/or mobile devices betting facilities:
All applicants must be over 18 years of age to place a bet or register with topsportwebonline.com and we reserve the right to ask for proof of age from any customer and suspend their account until satisfactory documentation is provided.
topsportwebonline.com takes its responsibilities in respect of under age and responsible gambling very seriously as the money used in gambling must always be the money that the player can afford to lose.
You agree to provide all required information on registration. This information must be accurate and we must be informed of any change in details. You may be asked to provide personal information at our retail outlets.
It is illegal to use and/or abuse an error or an instance of incompleteness on the Client application, and/or in any of the Software and/or Services provided by topsportwebonline.com. Should the customer detect or become aware of such an error or incompleteness, they shall:
refrain from taking any advantage whatsoever thereof;
keep strictly confidential such error or incompleteness;
upon detection or becoming aware of such error or incompleteness notify topsportwebonline.com immediately.
You authorize us to use any means necessary at any time to verify your identity and any information that you have provided us about yourself.
You agree to inform us of any errors that might have occurred on computations or system malfunction regarding bets that you have placed on your account or in our retail outlets. We reserve the right to declare null and void any bets that might have been placed after such errors.
Online customers will receive confirmation by electronic mail of their accounts details after registration.
You agree to keep your username, password and security details strictly confidential. You should change your passwords on a regular basis, and never disclose to any third party. We will assume that any transaction carried out on your account is by you and notifications will be sent to electronic mails that you have provided. You should protect your usernames and passwords as cash in your pocket, failure to do so is at your risk and expense.
Online users must promptly inform us if their account is being used by a third party or its security has been compromised in any way. Such account will be subsequently suspended.
Online customer must never use topsportwebonline.com account for trading on behalf of third parties. Contravention will attract closure of such account. We will not be liable to any third party, where such abuse has occurred.
Where you play any game, or place a bet using the Website or any of our retail outlets, you accept and agree to be bound by, the Rules which apply to the applicable products available on the website from time to time.
We may need to change the Terms from time to time for a number of reasons (including complying with applicable laws and regulations, and regulatory requirements). Any minor or insubstantial changes may be made at any time and you are advised to review the Terms on a regular basis. The most up to date Terms will be available on the Website. All major changes will be notified to you in advance of such changes taking effect. If any change is unacceptable to you, you should cease using the website and/or close your account or stop visiting our retail outlets. If, however, you continue to use the Website and continue to visit our retail outlets after the date on which the changes to the Terms come into effect, you will be deemed to have accepted those changes.
All information supplied when registering with the site MUST be accurate and complete in all respects. In particular, if using a credit or debit card, the cardholder’s name MUST be the same as the name used when registering with the website Where this is not the case, the relevant account will be suspended. Where an account is suspended, the relevant customer should Contact Us. All bet that are placed prior to an account being suspended will stand win or lose.
topsportwebonline.com may confirm a customer’s address by posting an address verification letter to the customer. Enclosures may include a leaflet. All correspondence will be discreet when such correspondence is initiated all offers and withdrawal requests may remain pending until the address has been confirmed as correct.
By accepting the Terms and/or registering to use the website you hereby agree that we shall be entitled to conduct any and all such identification, credit and other verification checks from time to time that we may require and/or are required by applicable laws and regulations and/or by the relevant regulatory authorities for use of the website and our products generally. You agree to provide all such information as we require in connection with such verification checks. We shall be entitled to suspend or restrict your account in any manner that we may deem in our absolute discretion to be appropriate, until such time as the relevant checks are completed to our satisfaction.
Customers may open only one account. Should we identify any customer with more than one account we reserve the right to treat any such accounts as one joint account or close the account permanently.
topsportwebonline.com allows all its customers to choose their own username and password combination. Customers must keep this information secret and confidential as you are responsible for all bet placed on your account and any other activities taking place on your account.
Bets will only stand if the username and password provided by the customer is entered correctly (whether or not authorized by you), subject to there being sufficient funds in the account.
If, at any time, a customer feels a third party is aware of his user name and/or password, such should be change immediately via the website.
For bets placed in our retail outlets, it is the responsibility of the customer to ensure the safety of their original receipt or bet slip as any defacement spoilage or loss of bet slips will be tantamount to a forfeiture of the stake as well as the winning as there will be no way to retrieve information included on the missing bet slip.
For bets placed by telephone, you are responsible for all transactions where your name and account number or name and username are correctly quoted (whether or not authorized by you). If you nominate another person as an authorized user of your account, you shall be responsible for all transactions such person makes using the relevant account details.
For bets placed in our retail outlets, customers have thirty days (30days) from the date of bet settlement to claim any winning bets. If any claims are made after this date (within 60 days) we will do our utmost to trace the bet but cannot guarantee that any payment will be made.
If any customers wish to close his account, any negative balance on the account will fall immediately due and payable to topsportwebonline.com and such account will not be closed until the relevant amount owed to topsportwebonline.com is paid in full.
topsportwebonline.com reserves the right to close or suspend your account at any time and for any reason. Without limiting the preceding sentence, the company shall be entitled to close or suspend your account if:
you become bankrupt;
if it is discovered that you have used the website in a fraudulent manner or for illegal and/or unlawful or improper purposes;
the company considers that you have used the website in an unfair manner or have deliberately cheated or taken unfair advantage of the company or any of its customers;
The company is requested to do so by the police, any regulatory authority or court;
If your account is deemed to be dormant and its balance is, or reaches zero.
If the company closes or suspends your account for any of the reasons referred to in (a) to (d) above, you shall be liable for any and all claims, losses, liabilities, damages, costs and expenses incurred or suffered by topsportwebonline.com (together Claims) arising there from and shall indemnify and hold the company harmless on demand for such claims. In the circumstances referred to in (a) to (d) above, the company shall also be entitled to withhold and/or retain any and all amounts which would otherwise have been paid or payable to the customer (including any winnings or bonus payments).
If your account remains inactive for a continuous period of 365 days then your account shall be deemed to be dormant and, if the balance on your account is zero, your account will be closed and no fee shall apply.
By depositing funds into your account, you direct us and we agree to hold them, along with any winnings, for the sole and specific purpose of using any intention to place sporting. In such circumstances we may also report this to relevant authorities.
If funds were credited to a customer’s account in error, it is the customer’s responsibility to inform the company without delay.
A customer will agree that the company shall be entitled to retain any interest which might accrue on monies held in topsportwebonline.com account.
topsportwebonline.com reserves the right to decline all, or part, of any bet requested at its sole and absolute discretion. All bets are placed at your own risk and discretion.
It is the responsibility of the customer to ensure details of their bets are correct. Once bets have been placed they may not be cancelled or changed by the customer. The company reserves the right to cancel any bet any time.
Bets will not be valid if there are insufficient funds in your account. Notwithstanding these, if bets are placed via a credit or debit card they are not valid until we have received payment in full. The bet will be automatically void if we have not received the payment prior to the relevant event commencing.
Where any bet, terms of offer or promotion is breached or there is any suspicion or evidence of a bet or series of bets placed by a customer or group of customers, which due to a deposit bonus, enhanced payments, free bets, risk free bets, singles bets of less that odds of 1.2 or any other promotional offer results in guaranteed customer profits irrespective of the outcome, whether individually or as part of a group, topsportwebonline.com reserves the right to delay payments in order to carry our an investigation, cancel the bets, reclaim the bonus element of such offers and in their absolute discretion either settle bets at the correct odds, void the free and risk free bets or void any bet funded by the deposit bonus.
In addition, topsportwebonline.com reserves the right to levy an administration charge on the customer up to the value of the stake, deposit bonus, free bet, risk free bet or additional payment to cover administrative costs. We further reserve the right to ask any customer to provide sufficient documentation for us to be satisfied in our absolute discretion as to the customer’s identity prior to us crediting any deposit, bonus, free bet, risk free bet or offer to their account.
All topsportwebonline.com offers are intended for recreational players and topsportwebonline.com may in its sole discretion limit the eligibility of customers to participate in all or part of any promotion.
topsportwebonline.com reserves the right to amend, cancel, reclaim or refuse any bet or promotion, if suspicious activities like taking advantage of system error, placing bets after the game or games has kicked off, are suspected and proven.
Your computer equipment or mobile device and internet connection may affect the performance and/or operation of the website. The company does not guarantee that the website will operate without faults or errors or that the topsportwebonline.com services will be provided without interruption. The company will not accept any liability for any failures or issues that arise due to your equipment, internet connection or internet or telecommunication service provider).
For customers using topsportwebonline.com on the move (including downloadable applications) for the placing of bets while noting that topsportwebonline.com will not be responsible for any damage or loss of data from the mobile device that the software is installed on, and will also not be responsible for any call, data or other charges incurred whilst using the software.
You must not use the website for any purpose which (in topsportwebonline.com opinion) is illegal, defamatory, abusive or obscene, or which topsportwebonline.com considers discriminatory, fraudulent, dishonest or inappropriate.
topsportwebonline.com reserves the right to- seek criminal and contractual sanctions against any customer involved in fraudulent, dishonest or criminal acts via or in connection with the Website or topsportwebonline.com product.
topsportwebonline.com actively monitors traffic to and from the website. The company reserves the right in its sole discretion to block access where evidence indicative of automated or robotic activity is found.
From time to time, all or part of the Website may be unavailable for use by you because of our maintenance of the Website and/or alteration or amendment of any of the Website products.
The company does not accept any liability for any damages, liabilities or losses which are deemed or alleged to have arisen out of or in connection with the website or its content including delays or interruptions in operation or transmission, loss or corruption of data, communication or lines failure, any person’s misuse of the website or its content or any errors or omissions in content.
The contents of the website are protected by Copyright Laws of Kenya and other intellectual property rights.
All product and company names and logos mentioned on the Website are the trademarks, service marks or trading names of their respective owners, including NiaraBET.
Except to the extent required to use a product for the purpose of placing bets no part of the Website may be reproduced or stored, modified, copied, republished, uploaded, posted, transmitted or distributed, by any means or in any manner, or included in any other website or in any public or private electronic retrieval system or service including text, graphics, video, messages, code and/or software without our express prior written consent.
Any commercial use or exploitation of the Website or its content is strictly prohibited.
Nothing in these Terms and Conditions shall create or be deemed to create a partnership, joint venture or principal-agent relationship between the parties and no party shall have authority to bind any other in any way unless expressly provided otherwise in these Terms and Conditions.
topsportwebonline.com shall not be in breach of these Terms and Conditions nor liable for delay in performing, or failure to perform, any of its obligations if such delay or failure results from events, circumstances or causes beyond its reasonable control including(without limitation) any telecommunications network failures, power failures, failures in third party computer hardware or software, fire, lightning, explosion, flood, severe weather, industrial disputes or lock-outs, terrorist activity and acts of government or other competent authorities. In such circumstances the time for performance shall be extended by a period equivalent to the period during which performance of the obligation has been delayed or failed to be performed.
Should there be any claim or dispute arising from a past or current transaction, please Contact Us. If topsportwebonline.com is unable to settle the dispute, it will refer the dispute to Arbitration whose decision will be final subject to full representation given to all parties involved. No dispute regarding any bet will result in litigation, court action or objection to a bookmaker’s license or permit unless the company fails to implement the decision given by arbitration.
Third Party Rights
OVER THE TOP ENTERTAINMENT and each of its group companies may enforce any provision of these terms and conditions against you as a third party contract beneficiary whether in the name of topsportwebonline.com or in its own name. Prohibitions of these terms and conditions will be punished under law of Kenya as provided in the 1999 Constitution.